At Biosupple, we are committed to providing high-quality supplements and ensuring customer satisfaction. However, due to the nature of our products, we only accept returns for damaged or incorrect items.
Eligibility for Refunds & Replacements
We accept returns and replacements only under the following conditions:
- Damaged Products – If the product is damaged during shipping, you may request a replacement or refund.
- Incorrect Products – If you receive a product that is different from what you ordered, we will replace it with the correct item at no additional cost.
Returns Are Not Accepted for the Following Reasons
- Change of Mind – Returns will not be accepted if you decide you no longer want the product after purchase.
- Opened or Used Products – Due to health and safety regulations, we cannot accept returns of opened or used supplements.
Conditions for Return Requests
- You must notify us within 7 days of receiving the product.
- The item must be unused and in its original packaging.
- A clear photo or video of the damaged or incorrect item must be provided as proof.
How to Request a Refund or Replacement
- Contact Us at support@biosupple.com within 7 days of delivery.
- Provide your order number, a brief explanation of the issue, and supporting photos/videos.
- Our team will review your request and confirm whether a refund or replacement is applicable.
- If approved, we will initiate the refund to your original payment method or send a replacement product.
Refund Processing Time
- Refunds are processed within 5-7 business days after approval.
- The credited amount may take additional time to reflect in your account, depending on your payment provider.
Shipping Costs
- If the return is due to our error (damaged or incorrect product), we will cover the return shipping costs.
- Customers do not need to return the damaged or incorrect item unless instructed.
For any questions or concerns, please reach out to our customer support team at support@biosupple.com.